Returns are eligible for store credit only and only within 14 days of the delivery date. Returns past the two week mark will not be accepted and will be sent back at the customers expense. Return & exchange shipping is the responsibility of the customer. Note that once an order has been placed, it cannot be canceled.
* items that are UNWORN & unwashed
* items free of perfume, dog hair, deodorant, cigarette smoke
* items purchased at regular price!
* items that have been worn or washed
* items that smell of perfume or cigarette smoke
* items with dog hair or deodorant
*items purchase during a SALE
* accessories, shoes & SWIMWEAR
* items purchased with a discount code
If you send back an item that is not eligible for return, or do not include your packing slip, you will be charged to send the item back, or a 20% restocking fee.
YES DOLL EXCHANGES:
Our inventory is constantly changing so exchanges are not likely but can be requested. We will process an exchange if the item requested is in stock at the time. If it’s out of stock, store credit will be issued!
Store credit will be issued via email as a gift card, expires after 60 days and is Final Sale.
* damaged items must be reported within 2 days of receiving
DOLLS PLEASE SEND RETURNS TO:
2520 Boiling Springs Rd, Suite B, Boiling Springs, SC 29316
To return an item, please fold and wrap your items in some sort of package to protect the clothing from damage during shipping. Please include your packing slip in your return!
Returns are processed every 3-4 days!!!
Dolls, please double check your shipping address! Once we ship the package, you will be charged to double ship if you enter the wrong address.
***WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT. IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE.